Data Deletion Guidance — Fliqa Album & FliqaIndia

Zero Customer Account Policy

Because viewers do not create user accounts, submit passwords, or provide phone numbers to use Fliqa Album, we do not store customer profiles or marketing identities. However, we provide clear procedures for clearing local device sessions and requesting the deletion of cloud-stored album files.

1. Understanding Different Types of Data

Data related to Fliqa Album falls into three distinct categories, each with its own management procedure:

A. Local Device App Sessions (On Your Android Phone)

When you submit a valid 8-digit PIN, your Android phone stores an encrypted session token via expo-secure-store. This token contains the album title, couple names, and temporary streaming token.

How to Delete Instantly:

You have direct control over this data. You can delete your local session immediately at any time by going to:
Android Settings → Apps → Fliqa Album → Storage → Clear Storage / Clear Data.
Alternatively, uninstalling the application permanently wipes all local tokens from your device.

B. Server-Side Temporary Sessions

Temporary access tokens generated upon PIN entry have an automatic 24-hour expiration window. Once expired, the token can no longer request streaming URLs from our servers.

No manual action is needed for session expiry; our backend automatically invalidates expired sessions.

C. Master PDF Albums in Cloudflare R2 Storage

The high-resolution master PDF files, cover images, and Firestore album metadata are managed under the direction of your authorized photography studio administrator.

If you are the wedding couple and wish to have your entire wedding album permanently purged from Cloudflare R2 and Firebase Firestore, you can submit an official deletion request as described below.

2. How to Submit an Official Cloud Deletion Request

To request the permanent removal of your wedding album and associated cloud assets, send an email to our dedicated data privacy desk:

Email Data Deletion Desk

To protect couples against unauthorized or malicious deletion requests, please provide the following non-sensitive identifying details in your request:

Album Title (as displayed in the app)
Names of the Couple
Name of the Photography Studio or Provider
Approximate Date of Album Publication

Important Security Rule: Never include passwords, access PINs, credit card information, or sensitive identity documents in your email.

Send Pre-Formatted Deletion Request

3. Verification & Deletion Timeline

Upon receiving an album deletion request, our privacy team:

Acknowledgment: Confirms receipt within 2 business days.
Verification: Contacts the issuing photography studio to confirm authorization and prevent accidental deletion of family records.
Purging: Upon confirmation, permanently deletes the master PDF document from Cloudflare R2 private storage and purges the Firestore record within 7 business days.
Confirmation: Sends written confirmation to the requester that the album and associated cloud assets have been permanently destroyed.

4. Retention of Regulatory & Security Logs

In accordance with standard legal and cybersecurity requirements, server access logs (including IP addresses and HTTP request metadata) may be retained for up to 90 days for fraud prevention, rate-limiting enforcement, and cybersecurity compliance, after which they are automatically rotated and purged.

5. Contact Our Privacy Officer

For any further inquiries or special requests regarding data protection and user privacy, contact:

FliqaIndia Private Limited — Data Privacy Officer

Email: support@fliqaindia.com

Website: https://fliqaindia.com